Politique de remboursement

We don't have a refund policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you receive a defective product that includes damaged or broken, we will provide you with a new product. 

To start a return, you can contact us at customercare@calmbyfire.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


We reserve the right to deny an exchange if the complaint arrives after 3 days of delivery. Please email customercare@calmbyfire.com for other inquiries.

You can always contact us for any return question at customercare@calmbyfire.com

 

Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.