Kebijakan pengiriman
CALM BY FIRE ("we" and "us") is the operator of (https://www.calmbyfire.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
Due to Covid-19, your order may encounter shipping delays from shipping carriers. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 1-2 days for it to arrive before contacting us at customercare@calmbyfire.com.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
1. All shipping costs are included the price itself.
2. Please note that if the delivery is attempted by the courier company, and there is no once who is available to receive
the order or answer the call on the phone number shared, then the order is returned to us. Repeat delivery will be
only done after a Shipping cost of Rs. 499/- .
3. Returns
1. Any damage return will only be done if the unboxing/unpacking video is shared within a 24 hour period of receiving the
goods.
2. Used items will not be returned under any circumstance.
3.2 Warranty Returns
1. Calm by Fire will happily honor any valid warranty claims, provided a claim is
submitted within 7 days of receipt of items.
2. Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
3. Upon return receipt of items for a warranty claim, you can expect CALM BY FIRE to
process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) A refund in-store credit
(b) A replacement item sent to you (if stock is available)
(c) Partial refund upto 50% of the order cost.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 4-7 days after dispatch.
4.2 Dispatch Time
1. Orders are usually dispatched within 15-25 business days of payment of the order.
2. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.4 P.O. Box Shipping
CALM BY FIRE will ship to P.O. box addresses using postal services only. We are
unable to offer courier services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in the destination country
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at customercare@calmbyfire.com
11. Business Name - Aurum Home Solutions